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Manager (In Training)

April 23, 2013 - September 16, 2013
Location:Nationwide, OH
Salary Range:DOE
Exempt/Non-Exempt:Exempt
Benefits:Health, Dental, Vision discount, 401(k), PTO
Employment Type:Full Time
Department:RFR Operations
Description:Responsible for the daily planning, management, team building and leadership role on the resort, to include registration/reservation, retail, other income items, all other outlets, centers, physical plant and related financial reporting and other various duties assigned by the Director. This position is traveling to each of our resorts throughout the mid-atlantic/east coast during the training period. Your home resort may not be at our Rocky Fork Ranch in OH; it maybe at any of the five locations we currently own/operate.
Duties:• Manage and maintain resort staff using proper personnel procedures for recruiting, hiring, training, coaching, scheduling, and management of all employees to comply with business needs.
• Develop an ongoing training program that will insure the staff is engaged as Team Members.
• Oversee the delivery of excellent member/guest service, by engaging and demonstrating a positive and friendly interaction with members, guests, sales and team members.
• Promote Travel Resorts of America by supporting all company policies and procedures and the sales and marketing programs at all times.
• Manage and maintain the resort standards and service levels and the cleanliness of the resort’s physical plant to meet the needs of the members and guests.
• Ensure the integrity of the operation by maintaining tight control of cash generated by the resort, including audits of all cash sources on a regular basis and monitoring procedures to assure strict cash control.
• Monitor the compliance of all resort policies, programs and procedures including safety requirements.
• Maintain and encourage a helpful and positive relationship with the sales and marketing team.
• Responsible for monitoring, tracking and responding to budgetary requirements and expenditures on a daily basis to assure the resort operations budget stays within the established parameters. This includes accurate and timely reports, receipts, invoices, payroll and open communications with the corporate accounting department.
• Oversee and track Capital improvements projects to assure all projects are completed on time and within the approved budget.
• Regular and ongoing personal improvement via local, state and national industry conferences, conventions, associated training and development programs as they pertain to the operation and management of the Resort.
• Consistent and regular communication with Team Members and Resort Members via monthly Team Member Meetings and Weekly Meet the Manager Meetings with the Resort Members.
• Presentation of a Great Welcome and On-going excellent member/guest service atmosphere through the following:
1.Demonstration of strong leadership and team building skills.
2.Professional and well groomed appearance of manager.
3.Engaged, friendly, qualified and well groomed staff with proper TRA logo uniforms.
4.Well maintained resort including all facilities and grounds.
• Persistent execution of budget management and financial results.
• Satisfactory VIP (Visitation Inspection Program) results and Member/Guests Comment Card results.
• Open and synergistic relationship with Sales Department.

• Other duties as assigned.
Qualifications:• Speak the English language fluently.
• Excellent employee and customer relations skills.
• Proven management and/or supervisory experience.
• Basic physical plant and facilities management and maintenance abilities including safety compliance, i.e. propane dispensing requirements and hazardous materials, pool operations, etc.
• General knowledge of computer and connectivity systems, and intermediate skills in both Microsoft Word and Excel.
• Graduate of The National School of Campground Management (within 3years of employment).
• Bachelors degree or equivalent preferred.
• Must be able to lift up to 50 lbs.
• Long periods of standing, bending, kneeling and walking.


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