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April 01, 2015 - September 01, 2015
Location:Kimbolton, OH
Salary Range:
Employment Type:Seasonal - Full Time
Department:RFR Operations
Description:Responsible for the first impression of the resort. This also includes the safety and well-being of all members and guests. Position may require overnight schedule.
Duties:Regular security patrols of resort.
Enforcement of rules and regulations.
Member and guest check-ins.
Escort campers and guests to correct sites.
Provide superior guest services either over the telephone or in person, by being enthusiastic, attentive, friendly and helpful.
Handle all guests’ issues with respect.
Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper uniform and name tag.
Follow all guidelines and procedures regarding the handling of registrations, reservations, and refunds.
Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card terminal and various other front desk equipment.
Light housekeeping and maintenance.
Promote your local attractions, as well as, the items within your general store, and activities.
Is to be a back up for all departments, such as but not limited to…Housekeeping, maintenance and front desk.
Perform all other duties assigned by the owner, resort manager, or supervisor.
Respond to security issues in a timely manner.
Attend staff meetings
Make and meet goals set by yourself and your supervisor.
Any other duties as directed by management.
Qualifications:Demonstrate strong customer service skills.
Ability to work in a team environment.
Ability to follow direction.
Must be able to work alone.
Must have the ability to complete camper registration paperwork and assign campsites.
General knowledge of computer operations.
Must have the ability to effectively enforce resort rules.
Must speak the English language fluently.
Must possess excellent guest service skills.
Must have a valid Driver’s License.
Must be able to operate a golf cart as well as other resort maintained equipment.
Must be able to perform light housekeeping and maintenance duties.
Must be able to lift up to 50 lbs.
Must be able to tolerate long periods of standing, bending, and kneeling.
Must be able to hear and respond over the telephone and/or 2 way radios.

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